Booking

 

 

 

Booking policy

Legitimacy

Reservations should only be made by citizens of legal age.
We only accept children under age when accompanied by adults responsible for them.

Prices

The stays are booked according to the prices charged at the time of booking, affected by any promotions or discounts that may be in effect. Any subsequent price decrease that may occur does not entitle the customer to any price adjustment, reimbursement or compensation.
After a reservation is made, if the client wants to add nights of stay, he will have to make a new reservation according to availability and prices.

Payment deadlines

When the customer requests a reservation, the room (s) are prevented from receiving new reservations by other interested parties. For this reason, the customer has a maximum of 24 hours to pay the value of the stay and send us the proof.
If within that period we do not receive proof, even if payment has been made, the room will be released to receive new reservations. In this situation the customer will not be entitled to claim any compensation for loss of the reservation.

No show, late arrival or early departure

The customer must pay 50% of the total amount if he cancels after making the reservation, or the total amount of the reservation if he cancels within 15 days or less of the arrival date.
In case of no-show, the guest will have to pay the full amount of the reservation.
In the case of the refund of any amount, if there are charges, they are at the customer's expense, being deducted from the amount to be refunded.
No amounts will be refunded for late check-in and / or early check-out, even if announced in advance.
We recommend that you have travel insurance that includes "cancellation and interruption".

Check in
In compliance with the provisions of articles 15.º and 16.º of portuguese Law 23/2007, "Legal regime for entry, stay, departure and removal of foreigners from the national territory", at the time of check in foreign citizens must provide your identification data to fill out the "Accommodation Bulletin". Failure to submit the necessary data will lead to refusal of admission.
National citizens must provide their customer tax data.

Persons who have not checked in are not allowed to enter or remain on the property. Violation of this rule implies the immediate termination of the guest's stay, without the right to any refund or indemnity.

Check-out
Upon check-out, the guest may have to compensate the owner for any and all damages for which he is responsible.

Tourist tax
No tourist fees are charged.

Validity
Reservations made on a given date are subject to the "Reservation Policy" in force on that same date.
"Reservation policies" prior to that currently in force, remain in force for reservations made when it is in force.
The "Booking Policy" in force on a given date will be the one that is available on our website on that same date.

Publication date
2020-05-03