Booking policy

1. Scope

The present general conditions rules and are an integral part of the service agreement concluded between “Areias do Douro – Guest House”, a lodging establishment registered in the National Register of Local Accommodation with number 66824/AL, and the customer who subscribes to it, whose purpose is to provide tourist accommodation services.

2. Booking

Reservations should only be made by citizens of legal age.
We only accept children under age when accompanied by adults responsible for them.
Any minor under 16 (sixteen) years old must be accompanied by their parents or have their authorization. The minor, child of married parents, will only need to be accompanied by one of the parents. If the parents are not married, he must be accompanied by the parent who has parental authority. In all other cases, he must present an authorization issued by the person exercising parental responsibility, dated and with a legally certified signature, authorizing the accommodation of the minor and also granting accompaniment powers by duly identified third parties.

3. Prices

The stays are booked according to the prices charged at the time of booking, affected by any promotions or discounts that may be in effect. Any subsequent price decrease that may occur does not entitle the customer to any price adjustment, reimbursement or compensation.
After a reservation is made, if the client wants to add nights of stay, he will have to make a new reservation according to availability and prices.

4. Payment deadlines

When the customer requests a reservation, the room (s) is (are) prevented from receiving new bookings by other interested parties. For this reason, the customer has a maximum of 24 hours to carry out the payment for the reservation, in the amount of 30% of the total value of the stay, and send us the proof.

Up to 14 days before the check-in date, the client must make and prove the payment of another 20% of the total amount of the stay. If the reservation takes place less than 14 days before the start of the stay, the customer has a maximum of 24 hours to make, and prove, payment for the reservation, in the amount of 50% of the total value of the stay.
The remaining 50% of the value of the stay must be paid, and proven, by the time of check-in, and payment can be made at the time of check-in, according to the payment methods available.
It is very important that you send us proof of payments made, because if within the stipulated deadlines we do not receive the respective proofs, we consider that the customer has withdrawn from the reservation.

5. Withdrawal, no show, late arrival or early departure

In accordance with the provisions of article 17th of portuguese Decree Law no. 24/2014, “Contracts concluded at a distance and off-premises”, the withdrawal by the customer of a stay reserved for a specific date or period , does not entitle the refund of any amount already paid.
However, we facilitate the following situations:

• if the customer has not proven payment for a reservation within the stipulated period, but manages to prove payment before the room is booked by a third party, he can recover the reservation.

• if the customer withdraws from a stay more than 14 days before the start date, he can use the amount paid for a second reservation made within 180 days of the previous reservation date. With the second reservation, the period for enjoying the credit ends, even if there is no enjoyment of the stay, for a reason not attributable to the service provider.

Late arrival ("late check-in") or early departure ("early check-out") are considered as a waiver of part of the stay, not giving rise to any refund of amounts paid.
We recommend that you have travel insurance that includes "cancellation and interruption".

6. Payment methods

During your stay we only accept payments in Euros (€), which can be in cash or transfers with MBWay. We do not accept other forms of payment.

7. Check in

In compliance with the provisions of articles 15.º and 16.º of portuguese Law 23/2007, "Legal regime for entry, stay, departure and removal of foreigners from the national territory", at the time of check in foreign citizens must provide your identification data to fill out the "Accommodation Bulletin". Failure to submit the necessary data will lead to refusal of admission.
National citizens must provide their customer tax data.

Schedule: 

• 15:00 to 20:30 - free

• 20:30 to 22:30 - 10€ for each hour delay

After 22:30 we do not check in and we consider that there has been a “no show”.
You should schedule with us the time of your arrival, and phone us as soon as you arrive.
Persons who have not checked in are not allowed to enter or remain on the property. Violation of this rule implies the immediate termination of the guest's stay, without the right to any refund or indemnity.
If the client appears with more people than those indicated in the reservation, their entry may be refused, without the right to any refund or compensation.

8. Check-out

Schedule:

• until 12:00

Upon check-out, the guest may have to compensate the owner for any and all damages for which he is responsible.

9. Visits

It is not allowed to enter and/or stay in the accommodation of people who are not part of the guest list and who have not checked in.
Violation of this rule, by any guest, may force the termination of the stay of all guests of the same reservation and consequent immediate abandonment of the accommodation, without the right to any refund of amounts paid or compensation.

10. Tourist tax

No tourist fees are charged.

11. Validity

Reservations made on a given date are subject to the "Booking Policy" in force on that same date.
"Booking Policies" prior to that currently in force, remain in force for reservations made when it is in force.
The "Booking Policy" in force on a given date will be the one that is available on our website on that same date.

Publication date
2022-07-05