General booking conditions 1. Scope The present "general booking conditions" and are an integral part of the service agreement concluded between “Areias do Douro – Guest House”, a lodging establishment registered in the National Register of Local Accommodation with number 66824/AL, and the customer who subscribes to it, whose purpose is to provide tourist accommodation services. 2. Underage citizens Reservations should only be made by citizens of legal age. (1) 3. Rates Refundable rate - 14 days You can cancel free of charge up to 14 days before arrival. The cancellation fee will be 50% of the total price if you cancel between 2 and 14 days before arrival. If you cancel the day before or on the day of arrival itself, or do not show up, the fee applied will be the total amount of the reservation. Non-refundable rate This rate is cheaper than the previous rate but in the case of cancellation or non-attendance there will be no right to any refund, paying the guest the full amount of the reservation. All deadlines are calculated based on the 12:00 hours of the day of arrival and according to the local date/time of the accommodation. 4. Booking conditions Accommodations are booked at the rates charged at the time of booking, subject to any promotions or discounts that may be in effect. Any subsequent price reduction that may occur does not entitle the guest to any price adjustment, refund or compensation. After a reservation has been made, if the guest wishes to add additional nights to their stay, they must make a new reservation based on availability and current rates. Cancellation, no-show, late arrival or early departure from a stay booked by a customer for a specific date and period, does not entitle the customer to a refund of any amount paid at any title, except when explicitly provided for in the agreed rate conditions. (2) We recommend that you take out travel insurance that includes ‘cancellation and interruption’. 5. Acceptance and payment deadlines When a customer requests a room reservation, that room is blocked from receiving reservations from other interested parties. For this reason, after the contractual information with the reservation details has been sent, the customer has, non-cumulatively: 5.1. 30 minutes to accept the reservation conditions. 5.2. one hour to make and confirm payment of the total amount of the booking. 5.3. four hours to cancel the booking and receive a refund of the amount paid. If we do not receive the relevant information within the time limits stipulated in 5.1 and 5.2, we will consider that the customer has cancelled the booking and will release the room for booking. If, after the period referred to in 5.2, we confirm payment for the booking and: 5.4. the room is still available, the customer will recover the booking. 5.5. the room is already occupied, the customer will be refunded the amount paid and will not be entitled to any compensation for the loss of the booking. 6. Payment methods During your stay we only accept payments in Euros (€), in cash. We do not accept other forms of payment. 7. Tourist tax No tourist fees are charged. 8. Check in In compliance with the provisions of the "Legal regime for entry, stay, departure and removal of foreigners from the national territory" (3), at the time of check in foreign citizens must provide their identification data to fill out the "Accommodation Bulletin". Failure to submit the necessary data will lead to refusal of admission. Schedule: • 15:00 to 22:00 - free • 22:00 to 00:00 - 10€ for each hour delay After 00:00 we do not check in and we consider that there has been a “no show”. You should schedule with us the time of your arrival, and phone us as soon as you arrive. If the customer arrives with more people than those indicated in the reservation, entry may be refused, without the right to any refund or compensation. 9. Check-out Schedule: • until 12:00 Upon check-out, the guest may have to compensate the owner for any and all damages for which he is responsible. 10. No smoking Smoking is not permitted inside the property. (4) 11. Image and sound capture Since "Areias do Douro - Guest House" is a private property with restricted access, in order to guarantee the privacy and security of the space and of all those who use it, it is forbidden to capture, by any means, images (photography and video ) and sound within the space of the property, whether indoors or outdoors, without the express authorization of the respective owners or managers. 12. Pets Pets are not allowed, except guide or assistance dogs. 13. Visitors It is not allowed to enter and/or stay in the accommodation of people who are not part of the guest list and who have not checked in. 14. Validity Reservations made on a given date are subject to the "General booking conditions" in force on that same date. Publication date 2026-04-30 (1) Decree-Law n. 47344, article 122 and following (2) Decree-Law n. 24/2014, article 17, paragraph k |
